Privacy & Security Policy
At Pi Garden Salon, we are committed to protecting your personal information and ensuring your privacy. This policy outlines how we collect, use, disclose, and safeguard your information.
1. Collection and Use of Personal Information
When you use Pi Garden Salon services, we may request personal information such as your name, address, telephone number, email address, and contact preferences. Providing this information is voluntary; however, without it, we may not be able to offer certain products, services, or respond to inquiries.
Examples of personal information we collect include:
When creating an account or purchasing products
When downloading updates or contacting customer service
When purchasing gift cards or placing orders on behalf of others
In certain legal situations, such as customs clearance, we may require government-issued identification.
2. How We Use Your Personal Information
To process your orders and deliver products and services
To verify your identity
To send important communications such as order confirmations, service updates, and event notices
For internal purposes, including auditing, data analysis, and research to improve our services
You may opt-out of receiving marketing communications at any time.
To process your orders and deliver products and services
To verify your identity
To send important communications such as order confirmations, service updates, and event notices
For internal purposes, including auditing, data analysis, and research to improve our services
You may opt-out of receiving marketing communications at any time.
3. Collection and Use of Non-Personal Information
We collect non-personal information such as language, occupation, device identifiers, referral URLs, location, and time zone to better understand customer behavior and improve our offerings. This information is aggregated and used for analysis, marketing, and service improvement.
4. Cookies and Other Technologies
Our website, emails, and advertisements may use cookies, pixel tags, and web beacons. These technologies help us analyze user behavior, measure campaign effectiveness, and improve our services.
Cookies may collect information such as IP address, browser type, operating system, and interaction logs.
We treat information collected through cookies as non-personal unless combined with personal data.
5. Protection of Personal Information
Pi Garden Salon implements strong security measures to protect your personal information:
Encryption (such as TLS) is used during transmission.
Personal data is stored on secured systems with restricted access.
Account passwords are encrypted and securely stored.
If using third-party storage, equivalent security measures are ensured.
6. Disclosure of Personal Information
We may disclose your personal information:
To comply with legal obligations or law enforcement requests
To protect our operations, rights, or users
In the event of a merger, reorganization, or sale of assets
7. Privacy Concerns and Contact
If you have any questions, concerns, or complaints about our privacy practices, please contact us:
📍 Address: Room A, 30th Floor, TG Place, 10 Shing Yip Street, Kwun Tong, Hong Kong
📞 Telephone: +852 3188 5456
We will investigate and respond to your inquiry appropriately. If unresolved, you may refer to the appropriate regulatory authority.
8. Updates to This Policy
We may update this Privacy & Security Policy from time to time. Any material changes will be posted on our website along with an updated effective date.
9. App Permissions (if applicable)
If you use Pi Garden Salon’s mobile services, certain permissions may be required:
WRITE_EXTERNAL_STORAGE: To modify avatars and consult customer service
CAMERA: To modify avatars, scan QR codes for promotions
RECORD_AUDIO: To send voice messages to customer service
All permissions require your prior authorization.