Return and Refund Policy
At Pi Garden Salon, we are committed to providing our customers with high-quality products and services. Should you need to return an item, please review the following policy carefully:
1. Understand the Return Policy
Before initiating a return, customers should carefully review our return policy. This policy outlines the conditions for returns, applicable timeframes, refund methods, and other important details. Please ensure your request meets the eligibility criteria before proceeding.
2. Contact Customer Service
To start a return, please contact our customer service team with your order details and reason for return. You can reach us via phone, email, or our online platform. Our team is ready to assist you with personalized support throughout the process.
3. Confirm Return Eligibility
Upon receiving your request, our customer service team will review the case to confirm eligibility. Evaluation may include checking the product condition, verifying the original packaging, and assessing the reason for return.
4. Determine the Return Method
Once your return request is approved, we will discuss the best return method with you. Options may include self-return by courier, arranging a pickup service, or returning the product to a designated location.
5. Packaging and Labeling
Customers are responsible for properly packaging the item to ensure its safety during transit. Whenever possible, please use the original packaging or similar protective materials. Be sure to attach the provided return label or any necessary return documentation.
6. Shipping the Return
After confirming the arrangements, please send the item back using the agreed method. We recommend retaining the shipment tracking number to monitor the return status.
7. Return Processing and Confirmation
Once we receive the returned item, we will inspect its condition and confirm compliance with our return policy. If everything is in order, we will proceed with the refund or exchange process.
8. Refund or Exchange
Refunds: Issued via the original payment method or another agreed method.
Exchanges: If you prefer an exchange, we will assist in arranging delivery of the replacement product.