Delivery Policy

At Pi Garden Salon, we strive to ensure that every order is processed smoothly and delivered with care. Please read the following delivery guidelines to better understand our service process:

1. Order Processing

Upon receiving your order, our team will carefully review the details, including product specifications, quantity, shipping address, and any special requests. We aim to process all orders promptly to ensure timely delivery.

2. Preparing the Goods

All items are carefully prepared, inspected, and packaged to meet transportation standards and protect your purchases. We ensure that every product leaves our salon in perfect condition, packed with attention to detail.

3. Transportation Arrangements

We will select the most appropriate delivery method based on the product’s nature, quantity, and destination. Our logistics partners are carefully chosen to provide reliable, efficient, and safe transportation.

4. Shipping and Tracking

Once your order is dispatched, we will provide you with tracking information where applicable. This allows you to monitor your shipment status in real time and ensures peace of mind throughout the delivery journey.

5. Last Mile Delivery

Upon arrival in your area, a trusted courier or delivery service will complete the final leg of the journey, delivering your package directly to your designated address. A signature may be required upon receipt to confirm successful delivery.

6. Delivery Confirmation

Please inspect your items upon receipt. If there are any discrepancies or concerns, kindly notify our customer service team immediately. Your satisfaction and product integrity are our top priorities.

7. After-Sales Service

Following delivery, Pi Garden Salon remains committed to your satisfaction. Should you require assistance with returns, exchanges, or any product-related support, our customer service team is here to assist you promptly and professionally.

Return and Refund Policy

At Pi Garden Salon, we are committed to providing our customers with high-quality products and services. Should you need to return an item, please review the following policy carefully:

1. Understand the Return Policy

Before initiating a return, customers should carefully review our return policy. This policy outlines the conditions for returns, applicable timeframes, refund methods, and other important details. Please ensure your request meets the eligibility criteria before proceeding.

2. Contact Customer Service

To start a return, please contact our customer service team with your order details and reason for return. You can reach us via phone, email, or our online platform. Our team is ready to assist you with personalized support throughout the process.

3. Confirm Return Eligibility

Upon receiving your request, our customer service team will review the case to confirm eligibility. Evaluation may include checking the product condition, verifying the original packaging, and assessing the reason for return.

4. Determine the Return Method

Once your return request is approved, we will discuss the best return method with you. Options may include self-return by courier, arranging a pickup service, or returning the product to a designated location.

5. Packaging and Labeling

Customers are responsible for properly packaging the item to ensure its safety during transit. Whenever possible, please use the original packaging or similar protective materials. Be sure to attach the provided return label or any necessary return documentation.

6. Shipping the Return

After confirming the arrangements, please send the item back using the agreed method. We recommend retaining the shipment tracking number to monitor the return status.

7. Return Processing and Confirmation

Once we receive the returned item, we will inspect its condition and confirm compliance with our return policy. If everything is in order, we will proceed with the refund or exchange process.

8. Refund or Exchange

• Refunds: Issued via the original payment method or another agreed method.

• Exchanges: If you prefer an exchange, we will assist in arranging delivery of the replacement product.